Contact
We would love to hear from you! On this page, you will find our hours of operation, branch addresses, ATM locations, safe deposit box locations, and helpful phone numbers.
Here’s How to Find Us
St. Cloud, MN Branch
Hours
Lobby
By Appointment Only
Drive-Up
M-F: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed
Numbers
Sauk Rapids, MN Branch
Hours
Lobby
M-F: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Drive-Up
M-F: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Numbers
Waite Park, MN Branch
Hours
Lobby
M-F: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed
Drive-Up
M-F: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Numbers
Sartell, MN Branch
Hours
Lobby
M-F: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Numbers
Address
1725 Pine Cone Road South
Sartell, MN 56377
(Inside the Coborn’s Superstore)
Foley, MN Branch
Hours
Lobby
M-F: 10:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Numbers
Address
161 Glen Street
Foley, MN 56329
(Inside Coborn’s)
Sauk Centre, MN Branch
Hours
Lobby
M-F: 10:00 AM – 6:00 PM
Saturday: 9:00 AM –1:00 PM
Numbers
Address
214 12th St S
Suite 2
Sauk Centre, MN 56378
(Inside Coborn’s)
Big Lake, MN
Branch
Hours
Lobby
M-F: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed
Drive-Up ITM with Live Teller Assistance
M-F: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Numbers
Address
18146 198th Ave
Big Lake, MN 55309
Minot, ND Branch
Hours
Lobby
M-F: 9:00 AM – 5:00 PM
Drive-Up
M-F: 8:00 AM – 5:30 PM
Drive-Up ITM with Live Teller Assistance
M-F: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Numbers
Niles, MI Branch
Hours (EST)
Lobby
M-F: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 1:00 PM
Drive-Up ITM with Live Teller Assistance
M-F: 9:00 AM – 7:00 PM
Saturday: 10:00 AM – 2:00 PM
Numbers
Virtual Branch
Hours (CST)
M-F: 8:00 AM – 6:00 PM
Saturday: 9:00 AM –1:00 PM
Phones shut down at 5:00 PM, while Live Chat and ITMs remain available until 6:00 PM on weekdays.
*If you send us email, do not include any personal sensitive information in your message, such as social security numbers, account numbers, etc. Regular email is not secure. We already have this information in your records. If we need more information, we will call you.
Numbers
Phone
320.252.5393
1.888.211.5393 (Toll Free)
Fax
320.252.4595
Automated Phone Banking
Local
1.320.656.1064
Toll-Free
1.888.287.0898
Bank from Anywhere.
CO-OP Shared Branching
Our members have nationwide access to over 5,400 shared branches to cash checks, make deposits, and withdraw money wherever they go!
Surcharge Free ATMs/ITMs
Our members have access to thousands of surcharge-free ATMs and ITMs through the MoneyPass and CO-OP Networks, as well as Great River-owned locations.
Helpful Numbers
Lost/Stolen Visa® Cards
- 24/7 ATM/Debit Card – 1.833.933.1681
- ATM/Debit Card Outside the US – 1.812.647.9794
- Visa Credit Card – 1.320.252.5393
- Visa Credit Card After Hours – 1.866.839.3485
- Gift Card | 1.866.244.5360
- Money Orders | 1.320.252.5393
Fraud Response Numbers
Cardholders may receive calls from our Fraud Department if transactions on their GRFCU Credit/Debit cards fall outside of “normal” spending patterns.
- Credit Card Fraud and Fraud Claim Updates – 1.800.600.5249
- Debit Card Update on Current Fraud Case – 1.320.252.5393
- Debit Card Disputes – 1.866.279.1399
(Monday – Friday 6:00AM-6:00PM Central time. You can leave a voicemail during after hours.)
Card Services
- During Business Hours Debit & Credit Support – 1.320.252.5393
Credit Cards
- EZ Card Unlock – 1.866.604.0380
- Credit Card Activation – 1.800.543.5073
- Outside the US Card Activation – 1.727.570.4888
- 24/7 Customer Service – 1.866.820.6793
Debit Cards
- 24/7 Debit Card Call Center – 1.501.246.8497
- Outside the US Customer Service – 1.866.207.9154
- Request a new Pin – 1.877.205.1454
- Debit Card Activation – 1.877.205.1454
Department Fax
- Loan Fax | 320.203.1635
- Real Estate Fax | 320.258.3177
Holiday Closures
- Tuesday, December 31, 2024 – New Year’s Eve (Closed at 1:00 PM)
- Wednesday, January 1 – New Year’s Day
- Monday, January 20 – Martin Luther King, Jr. Birthday
- Monday, February 17 – Presidents’ Day
- Monday, May 26 – Memorial Day
- Thursday, June 19 – Juneteenth National Independence Day
- Friday, July 4 – Independence Day
- Monday, September 1 – Labor Day
- Monday, October 13 – Columbus Day/Indigenous People Day
- Tuesday, November 11 – Veteran’s Day
- Thursday, November 27 – Thanksgiving Day
- Wednesday, December 24 – Christmas Eve (Closed at 1:00 PM)
- Thursday, December 25 – Christmas Day
- Wednesday, December 31, 2025 – New Year’s Eve (Closed at 1:00 PM)
If you need to report a complaint to the Board Supervisory Committee please email [email protected].
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