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Follow these steps to get the most from your Visa Debit/Credit card(s) while traveling:

 

Before Travel

  • Notify Great River Federal Credit Union before traveling within the United States and/or internationally.  Advance notification will help ensure that legitimate purchases are approved.  Check with GRFCU Card Services to find out if your card is subject to any daily spending or cash withdrawal restrictions.  Also, check if there are any card usage restrictions.
  • Memorize your Visa card Personal Identification Number (PIN).  Memorizing your PIN will help you easily obtain cash from local ATMs.  Your Visa card can be used at approximately 1.7 million Visa and PLUS ATMs worldwide.  CAUTION:  For security reasons, never write your PIN on your Visa card.
  • Keep your Visa card account number and the lost / stolen customer service contact telephone number in a safe place. It’s not recommended to keep this information in your wallet or handbag.

During Travel

  • In some countries (particularly in Europe), merchants may be more familiar with accepting EMV chip cards (cards with an embedded chip) than magnetic-stripe cards.  Visa requires that magnetic-stripe cards are accepted everywhere Visa is accepted.
  • In countries that have adopted chip technology, international visitors may continue to use their non-chip-enabled cards. Most chip terminals will recognize and process a magnetic-stripe card.
  • If a merchant is hesitant to accept a non-chip card for payment, swipe the magnetic-stripe card through the terminal. Then follow the terminal prompts to complete the transaction.
  • If you are using an unattended rail ticket kiosk or an automated fuel dispenser that does not recognize non-chip cards, present your card to an attendant or agent (e.g., at a ticket window).
  • In some countries, you may be prompted to enter your PIN at a merchant terminal. Cardholders do need to enter a PIN at an ATM. It’s not necessary to enter a PIN at a merchant location for magnetic stripe cards.  You should be able to bypass the PIN request and proceed with the transaction.
  • If you are unable to use your Visa card to make a purchase at a merchant location, you should be able to obtain cash from a local ATM.
  • If any problems or concerns arise pertaining to your Visa card, contact your card issuer by dialing the phone number printed on the back of your card or on your monthly card statement.  You may also contact Visa Global Customer Care Services (visit www.visa.com to locate the toll-free number appropriate for the country in which you are traveling).