U&I Care Award

I would like to nominate Kate Lauer.

I will try and due her justice in this nomination however I am not sure I can properly put into words everything she does for our team, members, and the Credit union on a daily basis.

Unity: Kate wears so many different hats in one day. One minute she is an underwriter, the next a processor, the next a problem solver, then a backup, all while training and helping teammates learn in different departments.

Innovation: When I have questions, Kate is probably my first stop. She does so many different things, she is a wealth of knowledge, and can normally answer my question. If she doesn’t know the answer, she will point me in the right direction or find out the answer and get back to me.

Authenticity: As an Underwriter it is her job to make sure she is protecting the Credit Union’s interests as well as helping our members. Believe me, this is not an easy task, however she makes it look easy. Honesty, fairness, and consistency is the backbone of underwriting.

Relationships: Kate has always treated me with respect! She also realizes when I come to her with a question or concern it is not “my problem” but a member problem that needs a solution. She always has the member as her number one priority. It cannot be understated how important this is. Without our members we are not a credit union! Every time I speak with Kate I end up with a smile on my face

Empowerment: Anything Kate does she owns it. Again, she does so many different things on any given day (I cannot even begin to describe it because I have a hard time keeping up with everything she is doing). She kills it every single day.

Without Kate I can honestly say I would not be able to do my job as a loan officer. She is either processing or underwriting almost every loan I do. She has helped when “it wasn’t her job” but will make sure the members are taken care of and the loan is closing on time!!!