We’re Getting Better for you!
“In early 2019, we announced an update to the main software system that our credit union team uses to process our members’ deposits and loans.
We’re excited that the process has gone smoother than we’d hoped.
Before the conversion, our team members received training on how their jobs will look and change on the new system.
As a final part of the process, we’ll need to close our branches and call center on Saturday, February 1st, so we can complete our testing, with the plan to open our regular hours on Monday, February 3rd.”Brant Hicks, President/CEO
Scheduled Upgrade Week
Saturday, February 1st – Sunday, February 2nd
We were thoughtful when choosing these dates and it’s normal that upgrades like these take a few days.
What You Need To Know
Your Information is Secure
The security of your accounts and personal information is important to us, now and into the future. Once in place, these new systems mean we have even more ways to keep your data safe.
We’re Still Your Credit Union
Our values aren’t changing, and they guide every decision. As we make these improvements, we’ll never stop doing the personal things you like so much.
Don’t lose your account history and
be sure to sign up for eStatments before February 1st!
Before Saturday, February 1st
During the 3-day upgrade, you will be able to get cash at ATMs and spend with your debit/credit cards and checks. But you won’t have access to account balance information, or new bill payments and transfers. So we recommend doing a few things to prepare for the downtime.
Check Your Balances
Let’s avoid unnecessary overdrafts! Be sure you know how much is in your account(s) on Friday, January 31st so you don’t accidentally withdraw or spend too much over the weekend. Also consider any automatic transfers or other payments that may be scheduled to come out during those 3 days (they’ll go as planned).
Plan Ahead for Bills & Transfers
Already-scheduled bill payments and other transfers will process as planned, but you won’t be able to create any new transfers or new bill payments until Monday, February 3rd.
Ask For Help
If you have questions or concerns about timing or anything related to the 3-day upgrade, please let us know with a call. We are here for you.