Our Responses to COVID-19
We are Preparing to Open Our Branches!
Through these trying times, we’d like to THANK YOU for your patience and understanding as we continue to provide you with the financial services that matter.
Beginning Thursday, March 19th, we made the decision to temporarily close our branches until further notice to help slow the spread of COVID-19. While our drive-up lanes, digital, and phone resources have been functioning as usual throughout this pandemic, we want to take a moment to update you on our phased lobby reopening. Like so many businesses, we continue to watch all COVID-19 industry guidelines and updates to open our lobbies safely. We continue to devote all necessary resources to help ensure the safety of our members and employees. That is, and has always been our number one priority.
As our lobbies reopen, we encourage all members to wear face masks or take appropriate protective precautions while visiting a branch to safeguard yourself, other members, and our staff. If you are not feeling well, or have been exposed to COVID-19, please use our drive-up, digital, or phone banking services. In the unfortunate event that we have a positive employee diagnosis, we will likely be forced to close that specific location for at least 14 days to prevent further transmission of the virus to other employees and their families, which will negatively impact many members.
For everyone’s protection, we are:
- Installing Plexiglas shields at teller stations, signage, and floor stickers.
- Preparing and training for sanitizing and safety measures, including use of PPE and disinfectant supplies.
- Planning and training on lobby traffic flow management, including limiting the number of members inside the buildings, and reducing touch points in lobbies and work spaces.
- Implementing health monitoring and reporting protocol.
- Continuing with remote work, whenever possible.
Our team will continually update this information as we move through phases of re-opening. We want to assure you that your deposits and accounts are safe at Great River; and we hope that by doing our part to help slow this spread, our lobbies will be open soon. Our team is here to support you and we will continue to monitor updates and adjust accordingly. In the meantime, if an in-person appointment is necessary, please contact our Call Center at 320-252-5393 or email firstname.lastname@example.org.
Financial Assistance: With schools and businesses closing in order to “flatten the curve”, we understand that many members may be facing financial hardship. If you have or will be faced with financial burdens because of COVID-19, please reach out to our team for help. This could be in the form of deferred or reduced payments on your Great River loans. We have many solutions and are here for you. Click here to see our payment relief options.
Stimulus Payment Status
Wondering where your Stimulus payment Is? Track it here.
We Offer The Following Banking Options:
You can bank from your phone or computer with our online and mobile banking features. Mobile banking is secure and can be used anywhere, and it has expanded features to replace your in-branch experience, including:
- Remote Check Deposit
- Obtain up-to-the minute information on all your accounts and loans
- Transfer funds within accounts
- Make loan, credit card, and mortgage payments
- View account history
- Pay your bills
- View your statements
- Pay and view your Visa bill
- Popmoney® – Pay and Request Money the easy way
- External Transfers- Easily move money between YOUR ACCOUNTS with us and other financial institutions.
- Money Management Budgeting Tool
You can also call our automated phone service anytime to:
Make balance and deposit inquiries
Transfer funds between accounts
Verify checks that have cleared
Make loan payments
Debit/Credit Card & ATM Access
Great River has more than 30,000 surcharge-free ATMs in many communities, even beyond our branch locations.
You can locate ATMs near you by using our mobile app or click here.
Our drive-ups will remain open at the St. Cloud, Waite Park, and Sauk Rapids branches.
For Members With a Student Choice Loan:
Student Choice has developed an option for those impacted by COVID-19 in which they may qualify for a 3 month forbearance. If this applies to you, please contact Student Choice: 800-723-2210 or visit https://greatriverfcu.studentchoice.org/ and click on “Impacted by the Coronavirus Pandemic? We’re here to help” for further information.