COVID-19

COVID-19 Updates

As of November 18, 2020

We have always prioritized the safety of our members, and in these uncertain times, it is no different. Due to the rise in Covid-19 cases in our area, we have made the decision that beginning November 21, 2020 we are temporarily closing our Saint Cloud, Waite Park, and Sauk Rapids branch lobbies until further notice. See branch hours below.  

 

In-person appointments may be made by calling 320-252-5393, or by emailing our Member Contact Center at memberservice@greatriverfcu.org. As we continue to help reduce the risks in our communities, we encourage you to use our digital banking options to manage your finances.

 

Our team has and will continue to follow CDC guidelines while doing our due diligence with sanitizing, tracing, and monitoring, as required.

 

We’d like to THANK YOU for your patience and understanding as we continue to provide you with the financial services that matter.


For everyone’s protection, we have:

  1. Plexiglas shields at teller stations, signage, and floor stickers.
  2. Safe Work Playbook implemented that includes sanitizing protocol, capacity and distancing guidelines, as well as health monitoring and reporting.  Our team is fully trained. 
  3. We are limiting the number of individuals inside the branches and requiring appointments schedule ahead of time, to allow for safe distancing of our members and staff.  
  4. Continuing with remote work for our team members, whenever possible.

 

Our team is here to support you and we will continue to monitor updates and adjust accordingly.  If you have any questions or concerns, you may contact our Call Center at 320-252-5393 or email memberservice@greatriverfcu.org

 
 
For additional information about COVID-19, visit the Centers for Disease Control and Prevention (CDC).
 

 


BRANCH HOURS EFFECTIVE NOVEMBER 21, 2020

Sauk Rapids & Waite Park

Lobby- Closed

Drive Up – Open
Monday-Friday
8:00am-6:00pm

Saturday
9:00am-1:00pm

 

St Cloud

Lobby- Closed

Drive Up – Open
Monday-Friday
8:00am-6:00pm

Sartell

Lobby – Open
Monday-Friday
9:00am-6:00pm

Saturday
9:00am-1:00pm

 

Contact Center

Main Phone: 320.252.5363
Toll free: 1.888.211.5393

Monday-Friday
9:00am-5:00pm

Saturday
9:00am-1:00pm

 

Call 320.252.5393 to make appointments for:

  • Coin Counting- Available at Sauk Rapids, St Cloud, and Waite Park locations 
  • Large Withdrawals
  • Loan Appointments
  • New Account Appointments
  • Safe Deposit Boxes- Available at Sauk Rapids & St Cloud locations

FINANCIAL ASSISTANCE

With schools and businesses closing in order to “flatten the curve”, we understand that many members may be facing financial hardship.  If you have or will be faced with financial burdens because of COVID-19, please reach out to our team for help.  This could be in the form of deferred or reduced payments on your Great River loans.  We have many solutions and are here for you.  Click here to see our payment relief options.


We Offer The Following Banking Options:

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Digital Banking

You can bank from your phone or computer with our online and mobile banking features. Mobile banking is secure and can be used anywhere, and it has expanded features to replace your in-branch experience, including:

  • Remote Check Deposit
  • Obtain up-to-the minute information on all your accounts and loans
  • Transfer funds within accounts
  • Make loan, credit card, and mortgage payments
  • View account history
  • Pay your bills
  • View your statements
  • Pay and view your Visa bill
  • Popmoney® – Pay and Request Money the easy way
  • External Transfers- Easily move money between YOUR ACCOUNTS with us and other financial institutions.
  • Money Management Budgeting Tool

 

Download the Great River mobile app from the Google Play Store and Apple App Store


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Phone Banking

You can also call our automated phone service anytime to:

  • Make balance and deposit inquiries

  • Transfer funds between accounts

  • Verify checks that have cleared

  • Make loan payments

 

Call (320) 656-1064 or toll free at 1-888-287-0898.

ATM Icon

Debit/Credit Card & ATM Access

As always, your Visa Credit and Visa Debit Cards provide you with immediate access to your money. 

 

Great River has more than 30,000 surcharge-free ATMs in many communities, even beyond our branch locations.

 

You can locate ATMs near you by using our mobile app or click here.

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Drive-ups

Our drive-ups will remain open at the St. Cloud, Waite Park, and Sauk Rapids branches.


Student Choice

For Members With a Student Choice Loan:

Student Choice has developed an option for those impacted by COVID-19 in which they may qualify for a 3 month forbearance.  If this applies to you, please contact Student Choice: 800-723-2210 or visit https://greatriverfcu.studentchoice.org/ and click on “Impacted by the Coronavirus Pandemic? We’re here to help” for further information.


Thank you for your membership with Great River, and please contact us with any questions you may have.

 
For additional information about COVID-19, visit the Centers for Disease Control and Prevention (CDC).